Last Updated: June 18, 2026
ASH & HOUND, a trading name of Happy Paws Pet Care Brisbane (ABN 18 456 316 527) ("we," "us," or "our"), takes your privacy seriously. This Privacy Policy explains how we collect, use, and look after your information when you use our pet care services or visit our website.
Summary: We collect only the information necessary to provide you with pet care services. We never sell your personal information to third parties.
We may collect the following personal information when you book our services:
Some of this information, such as health-related details or other sensitive information as defined in the Privacy Act 1988 (Cth), is collected only with your consent and only where it is reasonably necessary for us to provide our services.
When you visit our website, we may automatically collect:
Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym, for example when making a general enquiry. We will usually need your full details to provide and manage pet care services.
We use your personal information to:
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Some of the service providers we rely on, such as website hosting, analytics, and payment or scheduling tools, may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. By providing your information to us, you acknowledge that it may be disclosed to overseas recipients in this way.
From time to time we may use your contact details to send you service updates, news, or offers that may be of interest. You can opt out of marketing communications at any time by using the unsubscribe option in our messages or by contacting us at hello@ashandhound.com. We will not use sensitive information for direct marketing without your consent, and we do not disclose your details to third parties for their own marketing.
We implement appropriate security measures to protect your personal information, including:
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will take reasonable steps to contain the breach, assess it, and, where the scheme requires, notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
We retain your personal information for as long as necessary to:
When personal information is no longer needed for these purposes, and we are not required by law to keep it, we will take reasonable steps to destroy it or de-identify it. You may request deletion of your information at any time, subject to legal retention requirements.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
To exercise these rights, please contact us at hello@ashandhound.com. We will respond within a reasonable period, generally within 30 days.
During our care, we take photographs of your pets to provide you with updates. These photographs:
Some clients use cameras or other recording devices in their homes. If you operate such devices while we are providing in-home care, please let us know in advance. Under Queensland law, including the Criminal Code (Qld), it is an offence to make certain visual or audio recordings of a person without their consent in places where they would reasonably expect privacy. We ask that any monitoring be limited to areas used for your pet's care and disclosed to us before our visits.
We do not use automated processes or computer programs to make decisions about you that significantly affect you. Bookings and care arrangements are reviewed and decided by our team. If this changes, we will update this Privacy Policy to explain how automated decision-making is used, consistent with our obligations under the Privacy Act 1988 (Cth).
Our website may use cookies and similar technologies to improve your browsing experience and to understand how the site is used. You can control cookie settings through your browser preferences. Some analytics may be provided by third parties whose servers are located overseas (see Overseas Disclosure above).
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Our services are not directed to children under 18. We do not knowingly collect personal information from minors without parental consent.
By providing your personal information to us and using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, including disclosure to veterinary professionals, backup carers, and the service providers and overseas recipients described above. Where the law requires your express consent, for example to collect sensitive information, we will seek that consent separately. You may withdraw your consent at any time by contacting us, although this may affect our ability to provide some or all of our services.
This Privacy Policy is governed by the laws of the State of Queensland and the Commonwealth of Australia. Any dispute relating to this Privacy Policy or to our handling of your personal information is subject to the non-exclusive jurisdiction of the courts of Queensland. Nothing in this clause prevents you from making a complaint to the Office of the Australian Information Commissioner or from exercising any right you have that cannot be excluded by law.
If any part of this Privacy Policy is found to be invalid, unlawful, or unenforceable, that part will be read down to the extent necessary or severed, and the remaining provisions will continue in full force. Our failure to enforce any provision of this Privacy Policy is not a waiver of that provision or of our right to enforce it at a later time. This Privacy Policy should be read together with our Terms of Service, which govern the wider relationship between you and us.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date, which is the date the change takes effect. If you continue to use our services or website after that date, you accept the updated policy. Where a change is significant, we will take reasonable steps to tell you about it directly before it takes effect.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
ASH & HOUND
Email: hello@ashandhound.com
Phone: 0401 606 603
Brisbane, Queensland, Australia
Australian Privacy Principles: This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). As a Queensland business, our handling of personal information is governed by this Commonwealth legislation rather than state privacy law, which applies to government agencies. We review this policy regularly to keep it current with Australian privacy law.